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AI Agent Solutions

AI Agent Solutions Directory

Explore every AI agent we operate—email, chat, socials, voice, computer use, and ChatGPT—before a live demo.

Channel lineup

AI Agent solution tiles

AI Agents for every channel

Email

Email Agents

Resolve long-form CX threads with policy-cited replies, guardrailed tool calls, and scheduled follow-ups that keep finance and ops in sync.

  • Grounds every draft in macros, knowledge packs, and mission memories.
  • Issues refunds, replacements, and loyalty updates without leaving the inbox.
  • Delays send or pings supervisors automatically when approvals are required.

Impact signal

Up to 84% of inbox volume automated

Benchmarked across 2.3M commerce conversations in 2024.

Chat

Chat Concierge

Always-on widget, SMS, and helpdesk coverage with the same mission memory, tone, and guardrails the CX team uses internally.

  • Responds in under 30 seconds with brand-safe language and empathy.
  • Executes Shopify, Recharge, and Loop tool calls inline with the chat.
  • Escalates high-risk threads to Slack or human queues with complete context.

Impact signal

27s median first response

Maintains 4.9 / 5 CSAT even during drops or product launches.

Socials

Social Listening & Outreach

Monitor TikTok, Instagram, and X mentions, jump into DMs, and close the loop with marketing-ready summaries and scheduled follow-ups.

  • Detects priority tags, comments, and creator posts in near real time.
  • Drafts public replies with cited order history or campaign context.
  • Alerts marketing when sentiment shifts and queues proactive outreach.

Impact signal

Sub-5 minute triage on priority mentions

Keeps socials, CX, and marketing working from one shared mission.

Voice

Voice & Telephony Agent

Human-quality phone coverage for inbound and outbound calls with real-time knowledge retrieval, summaries, and supervisor controls.

  • Understands intents, policies, and mission history mid-call.
  • Looks up orders, subscriptions, or loyalty balances without hold music.
  • Pushes transcripts, approvals, and next actions back into the helpdesk automatically.

Impact signal

NPS +36 vs outsourced phone queues

Supervisors can barge in or approve refunds while the call is live.

Computer Use

Computer Use Pilot

Autonomous browser automation for vendor portals, claims systems, and marketplace consoles that still require full UI navigation.

  • Captures narrated demos and converts them into guardrailed playbooks.
  • Executes multi-step marketplace, finance, or BPO workflows end-to-end.
  • Logs every click, screenshot, and reasoning step for audit-ready traceability.

Impact signal

9 min manual workflows → 90 second missions

Ideal for returns, catalog updates, and compliance-heavy tasks.

ChatGPT

ChatGPT Marketplace Agent

Expose ResponseCX missions directly inside ChatGPT via MCP servers, scoped tool calls, and observability wired back into ResponseCX.

  • Publishes MCP-compliant tool metadata with auth envelopes and guardrails.
  • Handles TLS, logging, and delayed sends from a shared control room.
  • Lets customers complete purchases or support workflows without leaving ChatGPT.

Impact signal

MCP-ready in under a week

TLS endpoints, auth policies, and monitoring templates included.