AI Agent solution tiles
AI Agents for every channel
Email Agents
Resolve long-form CX threads with policy-cited replies, guardrailed tool calls, and scheduled follow-ups that keep finance and ops in sync.
- Grounds every draft in macros, knowledge packs, and mission memories.
- Issues refunds, replacements, and loyalty updates without leaving the inbox.
- Delays send or pings supervisors automatically when approvals are required.
Impact signal
Up to 84% of inbox volume automated
Benchmarked across 2.3M commerce conversations in 2024.
Chat
Chat Concierge
Always-on widget, SMS, and helpdesk coverage with the same mission memory, tone, and guardrails the CX team uses internally.
- Responds in under 30 seconds with brand-safe language and empathy.
- Executes Shopify, Recharge, and Loop tool calls inline with the chat.
- Escalates high-risk threads to Slack or human queues with complete context.
Impact signal
27s median first response
Maintains 4.9 / 5 CSAT even during drops or product launches.
Socials
Social Listening & Outreach
Monitor TikTok, Instagram, and X mentions, jump into DMs, and close the loop with marketing-ready summaries and scheduled follow-ups.
- Detects priority tags, comments, and creator posts in near real time.
- Drafts public replies with cited order history or campaign context.
- Alerts marketing when sentiment shifts and queues proactive outreach.
Impact signal
Sub-5 minute triage on priority mentions
Keeps socials, CX, and marketing working from one shared mission.
Voice
Voice & Telephony Agent
Human-quality phone coverage for inbound and outbound calls with real-time knowledge retrieval, summaries, and supervisor controls.
- Understands intents, policies, and mission history mid-call.
- Looks up orders, subscriptions, or loyalty balances without hold music.
- Pushes transcripts, approvals, and next actions back into the helpdesk automatically.
Impact signal
NPS +36 vs outsourced phone queues
Supervisors can barge in or approve refunds while the call is live.
Computer Use
Computer Use Pilot
Autonomous browser automation for vendor portals, claims systems, and marketplace consoles that still require full UI navigation.
- Captures narrated demos and converts them into guardrailed playbooks.
- Executes multi-step marketplace, finance, or BPO workflows end-to-end.
- Logs every click, screenshot, and reasoning step for audit-ready traceability.
Impact signal
9 min manual workflows → 90 second missions
Ideal for returns, catalog updates, and compliance-heavy tasks.
ChatGPT
ChatGPT Marketplace Agent
Expose ResponseCX missions directly inside ChatGPT via MCP servers, scoped tool calls, and observability wired back into ResponseCX.
- Publishes MCP-compliant tool metadata with auth envelopes and guardrails.
- Handles TLS, logging, and delayed sends from a shared control room.
- Lets customers complete purchases or support workflows without leaving ChatGPT.
Impact signal
MCP-ready in under a week
TLS endpoints, auth policies, and monitoring templates included.