AI Commerce Agent

Order Cancel & Edit Agent

Intervenes after checkout to edit addresses, swap SKUs, split shipments, or cancel risky orders before warehouse pick/pack begins.

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Impact signals

Keep orders accurate without the scramble

Order edits automated
63%

+29 pts faster vs. manual triage

Cancel time
45 sec

Pre-fulfillment intercept with mission memories

Fraud false positives
< 0.5%

Risk-aware cancellations with audit logs

Revenue protected
$1.3M / yr

Average annualized savings for plus-sized catalogs

Capabilities

Order editing skills out of the box

Real-time order editing

Addresses, SKUs, bundle swaps, and delivery methods updated before fulfillment begins.

  • Understands regional shipping cutoffs and packing SLAs.
  • Calculates net-new charges or partial refunds automatically.
  • Posts confirmation memos across email, chat, and SMS.

Risk-aware cancellations

Combines fraud scores, payment velocity, and historical signals before cancelling or holding orders.

  • Checks mission memories for VIP exemptions.
  • Escalates large-dollar cancels to Slack with “approve/deny”.
  • Logs reasoning plus tool calls inside the audit trail.

Fulfillment + 3PL sync

Updates WMS or 3PL portals without forcing humans to hop between tools.

  • Cancels pick tickets inside ShipHero, Peoplevox, or custom WMS.
  • Notifies warehouse via Slack/Teams with next actions.
  • Creates replacement orders or scheduled reships with zero-copy.
Playbooks

Operational playbooks that plug in fast

Pre-fulfillment intercept
ShopifySFCCLoopSlack

Hold or edit before scan-to-pack

Agent monitors high-volume Shopify or SFCC stores to stop problem orders automatically.

  1. Tags risk orders based on address, value, and mission rules.
  2. Pings customer with verified order summary + edit link.
  3. Executes edits or cancellations and syncs to ERP + WMS.
Warehouse gets a clean queue and finance sees every change.
B2B concierge
NetSuiteSkubanaEmail

Complex order rewrites

Handles PO updates, carton minimums, and staggered shipments for wholesale and retail partners.

  1. Parses PDF or email purchase orders into structured data.
  2. Confirms allocation inventory + compliance paperwork.
  3. Pushes revised orders to ERP and notifies partner instantly.
Zero manual data entry for operations while partners stay informed.
Slack approvals
SlackGorgiasSnowflake

One-click finance + ops alignment

Leaders approve high-dollar cancels or edits inside Slack with context.

  1. Agent writes a summary with dollar impact, risk level, and proposed action.
  2. Stakeholders approve/deny in-Slack with a single button.
  3. Result syncs everywhere + attaches to the customer timeline.
Leadership never digs for context—auditable reasoning lives with each mission.
Proof

Operational resilience your COO will notice

Speed

7 min → 45 sec

Median cancel time

Measured across 80k orders per month with multi-warehouse setups.

Includes ops + finance approvals and WMS updates.

Customer promise

4.95 / 5 CSAT

No more “too late to cancel” replies

Agent intercepts before shipping labels print, keeping shoppers loyal.

Tone + policy pulls from mission memories so replies are on brand.

Control

100% logged

Tool calls + reasoning captured

See every edit, who approved it, and how much revenue was saved.

Export-ready for finance and compliance reviews.

Post-purchase control

Pilot the Order Cancel/Edit Agent on a subset of SKUs

Start with top 100 SKUs or high-risk channels, then roll out globally once guardrails are validated.

Start your pilot