AI Commerce Agent

Subscription Skip & Cancel Agent

Retain recurring revenue by letting customers skip, swap, or pause directly in chat, email, SMS, or portals. Every action syncs with Recharge, Stay Ai, or Skio in real time.

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Impact signals

Retention without extra headcount

Save rate
41%

+13 pts retention vs. baseline

Response time
18 sec

SMS + chat handled in under 30 seconds

Billing errors avoided
98.7%

Validates discount + proration math before syncing

LTV lift
$12.80

Average incremental contribution per retained subscriber

Capabilities

Subscription fluency baked in

Skip, swap, pause or expedite

Understands subscription programs, cadence rules, and SKU compatibility.

  • Surfaces fast actions inside SMS, chat, or embedded modals.
  • Suggests bundle swaps using inventory + preference memories.
  • Logs every choice back to Recharge, Stay Ai, or Skio.

Billing guardrails + proration

Computes incentives, refunds, and prorated charges so finance never mismatches cash.

  • Validates coupon logic, free gift budgets, and loyalty tiers.
  • Routes high-dollar refunds to finance approval flows.
  • Posts adjustments to ERPs or Snowflake for two-way visibility.

Retention incentives that feel human

Dynamically selects offers based on churn intent, tenure, and cohort.

  • Looks up mission memories to personalize language and tone.
  • Triggers surprise-and-delight workflows for VIPs.
  • Escalates to humans when churn reason signals product risk.
Playbooks

Playbooks ready on day one

High-velocity SMS
AttentivePostscriptRecharge

Skip or ship sooner in a single reply

Customers text a keyword and the agent handles everything within the same thread.

  1. Authenticates member via secure link (no login friction).
  2. Displays upcoming order, incentives, and alternate SKUs.
  3. Confirms action, updates subscription, and sends receipt.
Drives 60%+ self-service while keeping conversation history searchable in the helpdesk.
Email + helpdesk
GorgiasZendeskStay Ai

Save-the-sale concierge

Turns long-form cancel tickets into guided flows with human-level empathy.

  1. Understands the reason for cancellation and surfaces related macros.
  2. Presents curated offers (discount, delay, product education).
  3. Executes the chosen action inside Stay Ai with guardrails.
Agents intervene only when a policy exception or compliance review is needed.
Proactive churn
KlaviyoSnowflakeSkio

Subscription health sweeps

Looks for failed payments and idle cohorts, then triggers targeted outreach.

  1. Scores churn risk using mission memories and order history.
  2. Launches pre-approved outreach templates with incentive logic.
  3. Reports uplift + pipeline to CX and lifecycle leads every morning.
Keeps subscribers active without adding manual lifecycle playbooks.
Proof

Retention metrics leadership cares about

Retention

18% churn reduction

Measured after 60 days

Brands with $10M+ ARR saw double-digit decreases in cancel volume.

Correlated with >30% of subscription tickets handled fully by AI.

Customer love

4.92 / 5 CSAT

Tone + empathy guardrails

Mission memories keep on-brand tone even when delivering hard news.

Supervisors can review transcripts inside the audit UI anytime.

Integration depth

10+ subscription stacks

Recharge, Stay Ai, Skio and more

Ready-made connectors plus MCP access for custom tooling.

Command center shows latency, approvals, and ledger balances live.

Retention sprint

Launch the Subscription Agent in 15 business days

We import policies, mission memories, tone, and incentive logic so your CX leaders stay in control.

See the retention dashboard