Free WISMO automation for every brand
- WISMO deflection
- 92%
- Median response
- 3.4 sec
- Channels covered
- 6
- Rollout time
- 48 hrs
Eliminates repetitive status tickets instantly
Chat + SMS responses in real time
Email, chat, SMS, WhatsApp, IG DM, FB
Connects to Shopify + carrier data with no dev lift
Everything shoppers expect from a modern order tracker
Shipment intelligence
Understands order IDs, addresses, carrier scans, and split shipments.
- Handles multi-package orders and backorder promises.
- Cites carrier events directly inside responses.
- Auto-detects stuck shipments and opens traces.
Proactive notifications
Pushes updates before shoppers ask, keeping CSAT high.
- Sends ETA nudges via SMS or email with branded tone.
- Escalates exceptions to Slack with pre-written macros.
- Optionally offers loyalty points or expedited replacements.
Context everywhere
Syncs updates back to CRM, helpdesk, and analytics.
- Logs conversation + tracking URLs in Gorgias or Zendesk.
- Feeds shipping delay analytics into Snowflake.
- Keeps finance informed when replacement orders are issued.
Ready-to-launch workflows
Instant order lookup
Customers authenticate with order number + email, then get live status.
- Agent verifies order ownership via secure magic link.
- Pulls tracking + fulfillment info from Shopify or 3PL.
- Responds in-channel with ETA, next scan, and options.
Delay sweeps
Agent scans shipments stuck >24h and contacts shoppers automatically.
- Detects at-risk shipments by lane, SKU, or carrier.
- Creates proactive notification with incentive logic.
- Escalates severe delays to CX lead or phone outreach.
DM response helper
Listens for “order status” mentions on Instagram and X, then replies with context.
- Captures handle + order data securely.
- Shares shipping summary privately in the DM thread.
- Invites escalation or alternate resolution if needed.
Why we ship it for free
Cost
$0 / mo
Included for every ResponseCX customer
Use unlimited channels and seat-free coverage.
Upgrade optional for advanced automations.
Time to value
48 hours
Live in two business days
Pre-built connectors + mission setup wizard do the heavy lifting.
Just connect Shopify and choose voice + tone.
Customer love
4.8 / 5 CSAT
Shoppers feel heard
Answers include empathy, next steps, and proactive options.
Supervisors can monitor or take over any thread instantly.
Free forever
Turn on WISMO automation during onboarding
Bring order volume, connect carriers, and you’re live in 48 hours.