Powerful Automations and Dynamic Workflows to Empower CX Teams
StateSet ReSponse delivers intelligent, autonomous AI Agents that execute tasks, make decisions, and drive results. Our digital workforce revolutionizes DTC customer service operations, handling everything from order modifications to subscription changes with unparalleled efficiency. Join us in reshaping the commerce landscape with AI-driven, result-oriented solutions that transform your CX operations and delight your customers.
StateSet ReSponse Autonomous AI Agent Average Performance Stats
84% cost reduction compared to industry average of $5/ticket for cx support
- Customer Satisfaction
- 5/5
- Avg Ticket Handle Time
- 1m 20s
- One Touch Resolution
- 62.61%
- Tickets Closed/Hour
- 246
- First Response Time
- 28s
- Messages Sent/Hour
- 206
“Through Stateset Response, we use an AI bot (Robert) to handle the monotonous, time sensitive issues like cancellation requests. He’s working 24/7 and frees up our reps so they can take care of questions that are more nuanced and require a human touch.”
ReSponse has created thousands of 5 star customer experiences
“Impeccable attention to detail and lightning-fast responses. The speed suggests AI, yet it resonates with a personal, tailored touch that feels remarkably human!”
“Súper amable y atento en todo momento estoy muy satisfecha por su ayuda. Lo mejor!”
“Very helpful, even on a Sunday!”
“5/5. Very helpful”
“Quick response time, very helpful.”
Stay Ahead in Customer Support Automation with ReSponse CX Agents
- Order Efficiency Agent
- Your 24/7 Shopify Order Management Guru: Effortlessly handle cancellations and modifications while your team focuses on what truly matters - delighting customers.
- Subscription Management Agent
- Stay.ai, ReCharge, and SKIO Made Simple: Automate subscription changes and cancellations, freeing your team to craft unforgettable customer experiences.
- Returns Handling Agent
- Seamless Shopify and Gorgias Integration: Automate returns while keeping customers in the loop. Build trust, streamline operations, and watch satisfaction soar.
- Proactive Warranty Support Agent
- Proactive Support that Wows: Automate replacements and recommend products based on purchase history. Turn post-purchase support into a loyalty-building opportunity.
- Sales Agent
- Your Always-On Revenue Booster: Personalize recommendations, answer queries instantly, and guide customers to the perfect purchase. Watch your conversion rates skyrocket.
- Marketing Agent
- Klaviyo Campaigns on Autopilot: Craft data-driven, personalized campaigns that hit the mark every time. Let your team focus on strategy while AI handles the heavy lifting.
Use ReSponse with your favorite commerce apps, data sources, automations, and more.
Power Your CX with 24/7 Ticket Resolutions!
Seamlessly reply on every channel and drive outcomes that enhance your CX Ops. Experience an autonomous AI knowledge base setup handled by our team. Never miss a customer query again.
All plans come with No usage costs / no setup costs / no hidden fees
Generative Responses
Pro
For the ambitious DTC brand, start automating CX responses using next-gen AI.
- No Per Automation Fees
- No Setup Costs
- Fast Setup
- Free 30 Day Trial
- Monthly Contract
$350/month
Unlock Pro Features Nowfeatures
- Conversational AI Agent: Intelligent AI-powered conversations
- Speech-to-Text: Convert audio to text
- Text-to-Speech: Convert text to natural-sounding speech
- Personalized Responses: Tailored messages for each customer
- Knowledge Base: Centralized information repository
- Agent Attributes: Customizable AI agent characteristics
- Rules Engine: Set up custom response and escalation logic
- Response Examples: Pre-defined response templates based on examples ticket conversations
integrations
- Shopify Integration: Connect with your Shopify Store
- Helpdesk Integration: Integrate with Gorgias, Zendesk and more
channels
- eMail, Chat, Socials: Multi-channel support
analytics
- Response Analytics: Gain insights from response data
- Response Evaluation: Assess and improve response quality
support
- Support Included: Assistance with Agent Configuration.
Function Calling
Scale
For the scaling DTC brand, start automating CX outcomes with your team of AI Agents.
- No Per Automation Fees
- No Setup Costs
- Fast Setup
- Free 30 Day Trial
- Monthly Contract
$1,520/month
Unlock Scalefeatures
- Pro Features: All features from the Pro tier
- Automated Function Calling: Trigger automated actions
- Automated Order Cancellations: Handle cancellations automatically
- Automated Subscription Changes: Manage subscription modifications
- Automated Order Tagging: Apply tags to orders automatically
- Auto-Close Tickets: Automatically resolve completed tickets
integrations
- Pro Integrations: Gorgias and Shopify
- Stay AI Integration: Connect with Stay AI platform
- Recharge Integration: Integrate with Recharge for subscriptions
- Returns Integration: Integrate with Returns Management Platform
- 3PL Integration: Integrate with your 3PL / 4PL for order changes
analytics
- Response Analytics: Gain insights from response data
- Response Evaluation: Assess and improve response quality
channels
- eMail, Chat, Socialsl: Multi-channel support
support
- Support Included: Dedicated Slack Channel Support.
Custom APIs
Enterprise
For the Enterprise brand, build autonomous workflows with a best-in-class AI partner.
- No Per Automation Fees
- No Setup Costs
- Fast Setup
- Free 30 Day Trial
- Monthly Contract
Contact Us
Unlock Enterprisefeatures
- Scale Features: All features from the Scale tier
- Generative User Interface: AI-powered UI generation
- Advanced Response Scheduling: Complex scheduling options (Delays, Planning, Sequences)
integrations
- Scale Integrations: Gorgias, Shopify, Stay, 3PLs
- Custom API Integrations: Connect with any third-party API
- Custom ERP Integrations: Integrate with your ERP system
enterprise
- Enterprise Grade SLA: Guaranteed service levels
- Enterprise Grade Analytics: Advanced data insights
analytics
- Response Analytics: Gain insights from response data
- Response Evaluation: Assess and improve response quality
channels
- Custom Channels: Multi-channel support
support
- Dedicated Support: Dedicated Support with Daily Meetings
“The next generation of AI-powered customer experience has arrived. As a brand and former marketing technologist, exploring and implementing modern AI-powered tools for our brand is important to me. The ReSponse AI App provides a smart, scalable interface for our CX team to be at the forefront of e-commerce technology and to provide better experiences and support for our customers.”
Customer Success
Begin Health
Health & WellnessFacing exponential growth and the accompanying customer support challenges, Begin Health sought a solution to scale their services while maintaining a high level of care and responsiveness.
Integration of Stateset’s ReSponse AI with the Gorgias chat widget on their website enabled automatic handling of sensitive subscription management requests, such as cancellations, with a personal touch. The AI’s capability to suggest alternatives like pausing or skipping a subscription before cancellation helped in reducing churn and enhancing customer satisfaction.
The adoption of Stateset’s Response AI solution led to an 95% reduction in response time, slashing the first response to an astounding 5 seconds, and a 85% decrease in time to resolution. This transformation has not only satisfied the immediate needs of the Begin Health community but also laid the groundwork for additional self-service features.
- ReSponse Time
- 95%
- Resolution Time
- 85%
- Churn Reduction
- 28%
- Cost / Ticket
- 40%
RAG + GPT4o
- Retrieval Augemented Generation (RAG) based on Vector DB + OpenAI's GPT4o
Real-time Embeddings
- Integrated with Shopify, Gorgias, Stay AI and more for real-time commerce data embeddings.
AI Function Calling
- Make API calls directly from ReSponse App to power advanced workflows and automations like Order and Subscription changes.
Achieve more, faster
Why ReSponse?
Shopify Merchants use our AI Agents for supporting real-time decision-making and task automation to provide a seamless, yet personalized, human-like response.
- Knowledge Base Integration
- Upload various documents including company knowledge bases, product information, and FAQs to simplify customer support processes and ensure responses are tailored to your unique resources and information.
- Gorgias Integration and Enhanced Customer Experience
- Set up your AI-powered Customer Service Agent in under 15 minutes. Seamlessly integrated with Gorgias Chat, ReSponse efficiently handles and responds to customer requests, streamlining your customer service operations.
- Post-Purchase Automation and Workflow Integration
- Connect generated responses to processes such as Returns Management Automation (RMA), Warranty Management, Shipping Label Creation, and Inventory Management, creating a seamless ecosystem for managing your online store.
- GPT-4o Model and Functions
- Powered by OpenAI's GPT-4o, the most sophisticated language model, Stateset ReSponse automates post-purchase operations and elevates e-commerce customer support to new heights.
- Unparalleled Customer Satisfaction
- Achieve an average CSAT score of 95% with ReSponse. Its advanced GPT-4 technology ensures each interaction satisfies your customers, enhancing brand loyalty and driving repeat business.
- Lightning-Fast Resolution Times
- Ensure customers aren't kept waiting with resolution times under 5 minutes. Empower your team to handle more inquiries and deliver exceptional service efficiently.
